Teraverde Current Commentary


LOS and Customer Experience

Mortgage executives need to define the experience they want their customers to have. Sometimes this means making significant customization to the process and the software that manages the process.

Solving Customer Frustration

Mortgage customers tell us our process needs improvement: Why does it take 45 days to get a mortgage when I can get a car loan or credit card in under an hour? Why do I have to keep supplying more information throughout the process? Why do I feel lost during the process?