Teraverde Current Commentary


Here is an small section from Jim Deitch’s upcoming book: Transforming Mortgage Banking – The Quest for Outstanding Profit and Customer Satisfaction

Here is an small section from Jim Deitch’s upcoming book: Transforming Mortgage Banking – The Quest for Outstanding Profit and Customer Satisfaction. At the end of the day, the measurable results of a well-defined process, workflow and technology plan are customer satisfaction, profitability, cost, loan defects and employee retention. 

LOS and Customer Experience

Mortgage executives need to define the experience they want their customers to have. Sometimes this means making significant customization to the process and the software that manages the process.