Let the data tell the story

In our last post we mentioned how these turbulent times call for Managing Differently, which can happen only when smart people ask questions of their data. So, what does that really mean? Whether you’re a CEO, CFO, head of sales or operations, numbers on a page only...

Manage Differently to prosper in turbulent times

This mortgage origination market is always tough, but it’s especially challenging now. We’re not about fear, panic, and blame, however bleak volume forecasts may seem. We believe strongly that data-driven management can make a difference for our industry....

LOS and Customer Experience

Mortgage executives need to define the experience they want their customers to have. This experience can be defined in both qualitative and quantitative terms. They should be asking questions such as – How long should the approval and closing process take? How...