Blogs

Having spent most of my career in finance, operations, and technology, I look for mortgage banking solutions that meet a simple test:  does it improve profitability and/or customer satisfaction, without harming either one. At MBA’s Technology Solutions Conference...

“Informative, well researched and entertaining… with a clear roadmap for increased profit and customer satisfaction excellence.” – Bill Emerson, Vice Chairman, Quicken Loans Inc. Bill Emerson is one of 25 ‘Maverick CEOs’ who share their insights about the Mortgage...

Jim Deitch’s new book, ‘Digitally Transforming the Mortgage Banking Industry’ was published in March of 2018.  With the publication, Jim announced that we would donate all royalties generated by sales on Amazon to the MBA Opens Doors Foundation. The MBA Opens Doors...

Jim Deitch, CEO of Teraverde Management Advisors, today announced that Frank Poiesz has joined the Teraverde team as Chief Revenue Officer.

The 2017 Mortgage Bankers Association Chairman’s Conference included a session titled FinTech and the Future. Jonathan Corr, CEO of Ellie Mae, Bill Emerson of Quicken, Nima Ghamsari of Blend and I were the panelists. As we discussed FinTech and the cost to...

This groundbreaking new book is in production with an anticipated release date before the end of the first quarter of 2018.  Here is the Introduction from the book along with an opportunity for you to immediately get a PDF of the entire ‘Executive Summary’ section of...

Mortgage executives need to define the experience they want their customers to have. This experience can be defined in both qualitative and quantitative terms. They should be asking questions such as - How long should the approval and closing process take? How fast...

Everyone with data is a target. The question is not if you are a target. The question is how are you defending yourself. Good internal controls need to extend to IT security of the Loan Origination System (LOS) and all related systems. Every LOS has known security...

What can mortgage bankers learn from other industries? I was speaking with a Southwest Airlines captain recently (he was deadheading to his duty station). The conversation was informative. “Southwest Airlines has 6,500+ pilots, and every pilot can fly every one of...

On a recent flight back from an MBA event, I happened to be sitting next to an Intel (the semiconductor manufacturer) executive on the flight and asked him what happened to the cost of a microprocessor from 2009 to 2017. His answer: A dollar’s worth of processing in...